Quality is central to the provision of services by NWSSP Procurement Services. It is the ability to meet and exceed our customer expectations through clearly defined goals. It is our belief that sustainable success as an organisation can only be achieved by constantly challenging ourselves in the pursuit of excellence.

This commitment is delivered through the adoption of a common set of approaches. They include;

EFQM Excellence Model

The use of the EFQM Excellence Model provides us with an opportunity to benchmark against other world class organisations and develop our management practices through regular assessment.

Procurement Services will continue to use the Wales Quality Award process to challenge and inform management practice. Valuable lessons learned and experience gained by some parts of Procurement Services, leading to award of the Wales Quality Award in 2009, will be extended to all parts of the organisation.

Certification to Management Standards

Several internationally recognised management system standard certificates are held by Procurement Services and have been identified as being of benefit in improving service levels and reducing risk. They include;

ISO 9001 Quality Management System Requirements

ISO 14001 Environment Management System Requirements

OHSAS 18001 Occupational Health & Safety Management System Requirements

ISO 27001 Information Security Management Requirements

Current certifications will be maintained and will be extended across Procurement Services where practicable. For details on current scopes of certification please contact Sharon Webber (telephone number 02920 315 453).

Lean Methodologies.

Lean methodologies will be used to improve the efficiency and effectiveness of existing processes with the aim of delivering cost reductions and benefits to the NHS.

Staff will be provided with training and support in the use of Lean tools and techniques.


Procurement Services is a results driven organisation. A balanced scorecard and regular reporting will provide Senior Managers with performance data necessary to review its own and supplier/contractor performance.

A comprehensive framework of initiatives adopted by Procurement Services linked to service improvement will be implemented over the coming months as part of the wider NHS Shared Services Partnership agenda.